Hi, I'm Luis Quesada
Operations Lead | Digital Strategy & Process Optimization
I help organizations improve operational efficiency, drive product adoption, and transform digital platforms into scalable and data-driven growth engines.
Let’s TalkAbout Me
My introduction
Operations & Digital Performance professional with 15+ years of experience in Customer Success, Digital Commerce, and Business Operations within B2B and tech-driven environments. I focus on optimizing processes, driving platform adoption, and building scalable, data-driven operational structures.
Experienced in KPI management, ISO 9001 quality support, product enablement, and cross-functional collaboration with Product and Engineering teams, delivering performance improvements aligned with strategic business goals.
experience
Roles
Companies
Skills
Languages
Spanish
100%Portuguese
95%English
70%Digital & Technical
Digital Commerce
80%Data Analysis
85%Workflow Automation
80%Operations & Strategy
Operational Process Optimization
90%Customer Success Strategy
90%Performance & KPI Management
85%Qualification
My personal journeyBusiness Administration (BBA)
Universidad Católica Andrés Bello - VenezuelaDigital & Technical Foundations
Full Stack Development Program - BrazilDigital Commerce Expert
Eicom - BrazilCustomer Operations & Sales Specialist
Digitel - VenezuelaAccounts Receivable & Process Analyst
IBM - BrazilCustomer Excellence Analyst
VTEX - BrazilCustomer Excellence Manager
VTEX - BrazilBusiness Development Manager
VTEX - BrazilCustomer Success Specialist & Post-Sales Executive
Vision Marine Training - BrazilOperations Lead
Vision Marine Training - BrazilServices
How I Add ValueOperations & Process Optimization
Digital Performance
Product Enablement & Customer Success
Testimonial
What people say
Stephanie Vilchez
PeerLuis is a highly committed and structured professional. He manages operations with clarity, handles customer challenges efficiently, and consistently demonstrates ownership and accountability. A reliable team player who elevates operational standards.
Gabriel França
BossDuring the time I managed Luis, he consistently showed strong commitment, professionalism, and client focus. He combines operational discipline with relationship management and a continuous improvement mindset, making him a valuable asset to any organization.
Jonathan Ramirez
BossWorking with Luis was a great experience. He consistently demonstrated ownership, professionalism, and a strong improvement mindset. Luis brings structured thinking to operations, contributes with actionable ideas, and helps teams execute more efficiently.
Nicholas Noleto
EmployeeLuis is proactive, collaborative, and highly client-oriented. He builds strong relationships, simplifies complex challenges, and consistently drives improvements that increase operational efficiency and customer value.
Juana Coelho
EmployeeWorking with Luís has been one of the most rewarding experiences of my professional journey. He leads by example, combining strong analytical thinking with a continuous improvement mindset. Luís is always willing to share knowledge with patience and clarity, consistently elevating the performance of any team he works with.