Hi, I'm Luis Quesada

AI Solutions Architect & Product Builder

I design and build the systems that take operations out of spreadsheets, and most of them now have AI inside.

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About Me

My introduction
Luis Quesada

I spent 14 years in operations, Customer Success and e-commerce, at IBM and VTEX. At VTEX I handled tickets from enterprise clients and, when the problem was in the platform, validated and documented the known issue with the Product team. That is where I learned to speak both business and technology.

Today, at Vision Marine Training, a nautical and offshore training center, I own the whole path: discovery with the people who run the operation, architecture, building and running it in production, and making sure every system talks to the others.

14 Years of
career
5 Systems built
in 6 months
200+ Hours a year
automated

Spanish (native) · Portuguese (fluent) · English (intermediate)

Skills

What I work with

Product

  • Lean discovery
  • Product vision & metrics
  • Roadmap
  • Backlog prioritization
  • Requirements & documentation
  • Design Thinking
  • Customer Journey Mapping

AI

  • AI agent orchestration (Claude Code)
  • LLM applications (tool use, RAG)
  • Prompt & context engineering
  • MCP
  • LLM cost governance

Technical

  • REST APIs
  • Webhooks
  • SQL (PostgreSQL)
  • TypeScript
  • Next.js
  • Node.js
  • Supabase
  • Integration flows
  • TDD
  • E2E testing (Playwright)

Data

  • KPIs
  • Dashboards
  • Looker Studio
  • Customer health metrics

Business

  • Customer Success
  • B2B account management
  • Proposals & negotiation
  • Pipedrive CRM
  • VTEX platform
  • Team training
  • ISO 9001:2015 internal auditor

Qualification

My personal journey
Education
Work

Full Stack Development (Node.js, Express, Sequelize)

Toti - Brazil
Jul 2026 - Dec 2026 · In progress

Digital Commerce Expert

EICOM Institute - Brazil
Apr 2023 - Oct 2023

Full Stack Development

Toti - Brazil
Mar 2021 - Aug 2021

Bachelor's in Business Administration

Universidad Católica Andrés Bello - Venezuela
2009 - 2012

AI Solutions Architect & Product Builder

Vision Marine Training - Brazil
Apr 2026 - Present

Operations Lead

Vision Marine Training - Brazil
Aug 2025 - Mar 2026

Customer Success Specialist & Post-Sales Executive

Vision Marine Training - Brazil
Jun 2024 - Aug 2025

Business Development Manager

VTEX - Brazil
May 2023 - Aug 2023

Customer Excellence Manager

VTEX - Brazil
Aug 2022 - May 2023

Customer Excellence Analyst

VTEX - Brazil
Sep 2021 - Aug 2022

Accounts Receivable Analyst (Colombia portfolio)

IBM - Brazil
Oct 2018 - Mar 2021

Sales & Customer Service Specialist

Corporación Digitel - Venezuela
May 2012 - Apr 2018

Services

How I Add Value

AI Solutions Architecture

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AI Solutions Architecture

  • AI agents with tool use over company data

  • RAG over internal documents, with personal data masked (LGPD) and permission-aware retrieval

  • APIs designed to be read by an LLM

  • LLM usage and cost governance by model and by person

Product Building, end to end

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Product Building, end to end

  • Discovery with the people who run the operation

  • Specs, architecture and build, from the database to the deploy

  • Launch and run in production: you build it, you run it

  • Tested increments, with TDD and end-to-end tests

Automation & Integrations

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Automation & Integrations

  • Workflow automation that takes manual work off the team

  • CRM integration, with scheduled Pipedrive syncs

  • Document and e-signature flows

  • REST APIs, webhooks and scheduled jobs

Data, BI & Enablement

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Data, BI & Enablement

  • KPIs and executive dashboards

  • Automated Looker Studio reports

  • Customer health and satisfaction monitoring

  • Team training on the CRM and internal tools

Projects

What I have built

Corporate AI Agent (Claude + RAG)

An assistant built on Claude with 8 tools that query classes, students, CRM deals, KPIs, documents and Canva, plus web search. Voice input (Whisper), per-user preferences and LLM usage and cost governance by model and by person. Document answers use RAG over a company knowledge base, with personal data masked before indexing (LGPD) and permission-aware retrieval. Full-text search in Portuguese and English today, with the vector layer prepared as the next phase.

  • Claude (Anthropic API)
  • Tool use
  • Whisper
  • PostgreSQL
  • Next.js
  • Supabase

API for an AI sales agent on WhatsApp

The training system's public API is consumed by an AI agent that talks to leads on WhatsApp, so the contract was written for an LLM reader: list order is a business rule (the agent offers the first item), an invalid preference filter never leaves the agent without options, there are no ambiguous nulls, no contradictory signals, and anything in the response may be said to the customer.

  • Node.js
  • Express
  • TypeScript

Training management system modules

Certificate tracking fed by confirmed classes, one-click pre-course emails per class, a weekly authorized-participants list sent to the building reception every Monday, hourly Pipedrive sync for B2B companies, e-learning certificates generated and sent for e-signature in one click, assessments with auto-proctoring replacing an Excel control, onboard training cycles and a role and permission matrix.

  • Express
  • React
  • Supabase

Digital certificates

PDF certificates from templates (11 for e-learning) with a QR code that opens a public validation page, e-signature through D4Sign and hourly status sync. A task that took 3 to 5 hours a week became a few clicks.

  • Next.js
  • Supabase
  • D4Sign

Corporate portal

One login for the company's internal tools: 85 screens with CRM, marketing, document management with SharePoint import, OKRs, boards and meetings, commercial proposals with an AI-generated landing page, an executive dashboard fed by Pipedrive and the AI agent. Role-based access per module and action, audit trail and 2FA.

  • Next.js
  • Supabase
  • Vercel

Inventory and purchasing

Stock in and out with a barcode scanner, purchase orders, supplier evaluation in PDF, reports, low-stock alerts and automatic email summaries (daily, weekly and monthly).

  • Next.js
  • Supabase
  • shadcn/ui

MARVIS fire & gas simulator

A training that ran as a macro-enabled PowerPoint, rebuilt as a faithful offline desktop app that runs on a kiosk or from a USB drive, with no internet or database. Shipped as an installer and a portable version.

  • Electron

Satisfaction dashboard

Student survey answers feed a Looker Studio dashboard automatically.

  • Looker Studio

Second brain for AI agents

A git repository of Markdown notes, synced by Claude Code hooks at the start and end of each session, that keeps rules, skills, decisions and lessons the same on any computer, with a knowledge graph in Obsidian.

  • Git
  • Claude Code hooks
  • Markdown
  • Obsidian

VMT Office: AI agent observability

A pixel-art virtual office that shows, live, what each Claude Code session on the team is doing, one desk per session. Hooks capture events, a server receives them and the browser draws the office in real time.

  • Node.js with no dependencies
  • Server-Sent Events
  • Docker

Learning platform, with a development agency

Trilingual website, checkout with Pagar.me and Stripe, LMS and admin. My part: requirements and prioritization with the agency, feature work, automated tests and end-to-end validation, with 85+ merged deliveries and 75+ tasks in six weeks.

These are internal systems that handle real student and client data, so there are no screenshots here.

Testimonial

What people say

Stephanie Vilchez

Peer

Luis is a highly committed and structured professional. He manages operations with clarity, handles customer challenges efficiently, and consistently demonstrates ownership and accountability. A reliable team player who elevates operational standards.

Gabriel França

Boss

During the time I managed Luis, he consistently showed strong commitment, professionalism, and client focus. He combines operational discipline with relationship management and a continuous improvement mindset, making him a valuable asset to any organization.

Jonathan Ramirez

Boss

Working with Luis was a great experience. He consistently demonstrated ownership, professionalism, and a strong improvement mindset. Luis brings structured thinking to operations, contributes with actionable ideas, and helps teams execute more efficiently.

Nicholas Noleto

Employee

Luis is proactive, collaborative, and highly client-oriented. He builds strong relationships, simplifies complex challenges, and consistently drives improvements that increase operational efficiency and customer value.

Juana Coelho

Employee

Working with Luís has been one of the most rewarding experiences of my professional journey. He leads by example, combining strong analytical thinking with a continuous improvement mindset. Luís is always willing to share knowledge with patience and clarity, consistently elevating the performance of any team he works with.

Contact Me

Get in touch

Email

quesadaluis1987@gmail.com

Location

Brazil - Rio de Janeiro

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